MGT236: Production and Operations Management

Course outline– Omitted topics – Examples (Dr. Amin Al-Agha) 

Text Book 

Operations Management, Reid , R. D., and Sanders, N., John Wiley (Student Companion Site)

Course Intended Learning Outcomes (CILOs)

  1. Develop business and operations strategies in manufacturing and service sector to improve the operational performance.
  2. Understanding the principles and applications relevant to the project planning, design, and operations of manufacturing and service firms.
  3. Define the concepts and recognize the role of operations management and current issues in supply chain management, inventory management and quality management.
  4. Recognize situations in a production system environment that suggests the use of certain quantitative methods to assist in decision making on operations management.

Lecture Notes

  • Chapter 01: Introduction to Operations Management         
    What is Operations management?/ Differences between  manufacturing and service  organizations / Operations management decisions/ Historical development / Today’s operations management /operations management in practice/OM across the organization
  • Chapter 2: Operations Strategy , Competitiveness, and Productivity
    The role of operations strategy/ Developing a business strategy(mission ,environmental scanning, core competencies, putting it together) / Developing an operations strategy (competitive priorities, the need for trade-offs, order winners and qualifiers)/productivity (measuring productivity, interpreting productivity measure, productivity and competitiveness
    Case Study: International Food Lover
  • Chapter 3: Product Design and Process Selection
    Product design (design of services versus goods)/The product design process( idea development, product screening, preliminary design and testing, final design)/ Factors impacting product design(design for manufacture, product life cycle, concurrent engineering, remanufacturing)/ Process selection (types of processes) / designing processes/ Linking product design and process selection(product design decisions, competitive priorities, facility layout, product and service strategy, degree of vertical integration) / Designing services(How are services different from manufacturing?, How are services classified?, The service package, Differing service designs).
  • Chapter 4E-Commerce and Supply Chain Management
    E- commerce/Types of E-commerce(only definitions of B2B,B2C, C2C)/ What is a supply chain?/ Components of a supply chain(external suppliers, internal functions , external distributors) /The bullwhip effect(causes of and counteracting the bullwhip effect)/ Factors affecting supply chain management(consumer expectations and competition , globalization, information technology, government regulations, the environment(green supply chain), infrastructure issues, product proliferation) / Vertical integration/ In sourcing versus outsourcing decisions
  • Chapter 5Total Quality Management
    Defining quality(differences between manufacturing and service organizations)/ Costs of quality/ The philosophy of total quality management (customer focus, continuous improvement, employee empowerment, use of quality tools, product design (quality function  deployment is not required), process management, managing supplier quality)
  • Chapter 06 (12)Inventory Management
    Types of inventory/ How companies use their inventory / Objectives of inventory management (customer service, cost-efficient operations, minimum inventory investment)/ Relevant inventory costs (Item cost, Holding cost , Ordering cost, Shortage cost) / Determining order quantities/ Mathematical models for determining order quantity (Economic order quantity model,  Economic production quantity model)
  • Chapter 07 (16)Project management
    Defining a project/ Project life cycle (Conception, Feasibility analysis or study, Planning, Execution, Termination)/ Network planning techniques{ The Critical Path Method(CPM), The Program Evaluation and Review Technique (PERT)}/ The earliest start Gantt Chart

Homework assignment

Self-Study Quiz

Project Details

The students are expected to form a group with 3-4 persons and then to complete a class project. The objective of this assignment is to have your group visit a product or service organization, interview with the operations and/or production manager to compile information about the company’s operations strategy, quality control methods, processes, inventory planning methods, forecasting techniques, location decisions, layout formats, etc.

You will be responsible for submitting a 2-3 page written analysis of your results (Due 22 April 2018).  The title page should include: your names and IDs, the title of the project, the name and number of the course, the date submitted, and the name of the instructor. Your work should be typed or word-processed on white A4 paper, 12pt and double-spaced. Your report should include the following:

  • Company background (when it started, how many employees it has, which industry it is in, etc.).
  • Your report should also address at least three of the following issues:
    • Operations strategy/competitive basis (company’s competitive priorities, how company do compete with its competitors, what the company’s strengths and weaknesses are over its competitors, etc.)
    • Products/services (features, classification, design)
    • Processes which create/deliver the products/services (classification, features, design)
    • Facility Location (what the factors affecting the company’s location decisions are , how the company plans its location for a new facility, etc.)
    • Facility Layout
    • Inventory planning/management
    • Supply chain management (how the company works with its suppliers, whether they do have an integrated supply chain management approach, etc.)
    • Quality management/control (Whether they do implement TQM philosophy, how they do control and maintain quality within the organization, which quality tools they do use (Pareto, checklists, cause-effect diagrams, flowcharts, etc.), whether they do implement Six-sigma philosophy, whether they do use statistical control charts (R charts, X-bar charts, etc.)
    • Operations planning and control (JIT implementation, etc.)

You are also expected to make a short oral presentation (5-10 minutes) of your results (Presentations: Mid May). Grading for Class Project will be based on the following: Written analysis evaluated by the instructor (50%) and presentation evaluated by your colleagues (50%).

Project Presentations and Evaluation Form (Presentation Evaluation Form)


  • Resource title: A Career with McDonald’s – Restaurant Manager (Chapter 1)
    Resource description: Video of a typical day for an operations manager.
    Channel: Youtube
  • Resource title: Charles Chaplin – Modern Times – 1936 (Chapter 1)
    Resource description: Scientific management and labor productivity
    Channel: Youtube
  • Resource title: Dell Factory Tour (Chapter 2)
    Resource description: Video of Dell Factory Tour Manufacturing and Shipping
    Channel: Vimeo
  • Resource title: The Dell IT Business Strategy (Chapter 2)
    Resource description: Business Strategy
    Channel: Youtube
  • Resource title: The Concurrent Design Facility (CDF) – An Innovative Teamworking Method (Chapter 3)
    Resource description: Concurrent engineering puts all related engineers, with all their brain power and required tools together with the final user representative – or customer – in the same location at the same time. This allows for iterative design at a fast pace, with customer and designers agreeing requirements and taking decisions in real time to ensure the best design for the right cost and an acceptable risk. This process has been developed and honed so it is now common to produce a risk assessed conceptual space mission design complete with various options and including scheduling, testing and operations in a matter of weeks.
    Channel: Youtube
  • Resource title: Where Good Ideas Come From, Steven Johnson (Chapter 3)
    Resource description: Steven Johnson provides the complete, exciting, and encouraging story of how we generate the ideas that push our careers, our lives, our society, and our culture forward.
    Channel: Youtube
  • Resource title: What is Supply Chain Management? (Chapter 4)
    Resource description: This video introduces viewers to the field of supply chain management. It describes the complex supply chain of a simple product, a bottle of water.
    Channel: Youtube
  • Resource title: Buy It: Managing Supply (Chapter 4)
    Resource description: introduction to purchasing
    Channel: Youtube
  • Resource title: Make It: Manufacturing and Operations (Chapter 4)
    Resource description:  Manufacturing is a key supply chain function.
    Channel: Youtube
  • Resource title: Inside the FedEx Memphis “Super Hub” (Chapter 4)
    Resource description: Video showing the operation of FedEx’s central distribution centre.
    Channel: Youtube
  • Resource title: Supply Chain Integration (Chapter 4)
    Resource description: Challenges of Modern Supply Chains
    Channel: Youtube
  • Resource title: Quality Management (Chapter 5)
    Resource description:  This  video illustrates the enormous task of developing, managing, and improving quality
    Channel: Youtube
  • Resource title: Learn What the 7 Quality Control Tools Are in 8 Minutes  (Chapter 5)
    Resource description: Learn what the 7 QC (Quality Control) Tools are and how they can be applied in any industry no matter if you produce widgets in a factory, work in an office environment, or take care of patients in a hospital.
    Channel: Youtube
  • Resource title: A Day in the Life of an Amazon Package (Chapter 6)
    Resource description: Amazon’s business runs on speed, price and customer service. We go inside Amazon’s Phoenix 6 fulfillment center to see the technology it takes to keep those little brown boxes moving, from the moment they arrive on a truck to the moment they get packed into a box and shipped out.
    Channel: Youtube
  • Resource title: Project Management overview: Defining a project (Chapter 7)
    Resource description: This video discusses how a project is a unique endeavor with a beginning, an end, a specific goal, and a budget
    Channel: Youtube
  • Resource title: An overview of project scheduling (Chapter 7)
    Resource description: This video explores the purposes of a project schedule and describes how to manage project scheduling.
    Channel: Youtube